A business is only as efficient as the employees who work there. A positive workspace is a recipe for efficient and results-driven work. On the other hand, a work environment riddled with conflict will only hurt employee morale, impacting productivity. Employees need to feel listened to, with any conflict that arises handled with respect and understanding. Here are some of the best strategies for resolving conflict in the workplace.
Allowing both parties to communicate freely and explain their side is the best way to address the root of the conflict. Clear and honest communication is key. Give each party time to express their feelings, and try not to let either of them be interrupted by the other.
If you provide someone the time and space to speak freely, chances are they will tell you what you need to hear. Listen carefully to what each person is saying, and take time to absorb the information before responding.
Identify the Points of Agreement and Disagreement
An important step in resolving conflict in the workplace is acknowledging the points of agreement and disagreement between the two parties. Fully acknowledge each party’s point of view, without judgment or bias. Then you can help them find a middle ground.
Devise a Plan to Work through Each Conflict
Some more complicated and heated conflicts may require some strategizing to resolve. Start with the most important conflict, and explore different solutions to that issue. Some conflicts may take more than one session to resolve the issue, so plan on scheduling future sessions with both parties if necessary.
RWP Lead: Put Your Employees First
We believe in putting your employees first. RWP Consultants offers an outside perspective to resolve internal workplace conflicts. We identify key issues and educate employees to combat poor communication and misinformation. In addition to conflict resolution, we offer revolutionary leadership development programs to transform your managers.
Harness the knowledge of a diverse and experienced team of labor consultants, and schedule a consultation with us.